SHOP Frequently Asked Questions

When will I receive my package?

We ship Monday through Sunday.

Canada: 1-7 business days 
USA: 3-14 business days 
International: 7-21 business days (may be longer for slow-to-ship countries) 

What type of products do you carry?

Paintedplush Cosmetics is a online boutique specializing in professional make-up products and premium mink lashes.

What is your estimated processing time?

All orders are processed within 24 hours. 

What is your return policy?  

All items are final sale, there are no refunds. As we thrive on providing the best customer service possible, if you have any questions please contact us at info@paintedplushbeauty.com so we can further assist you. You will receive a reply within 48 hours.

Can I change or cancel my order?

After your order is placed we are unable to change or cancel your order.

What if my parcel arrives damaged?

We ask you contact us within 24 hours of receiving your shipment. Please contact us via email at info@paintedplushbeauty.com

Do your products contain parabens?

Our products do not contain parabens and are all cruelty free!

What are your payment options?

We accept payments made through MasterCard, Visa, American Express, Apple Pay and Paypal.

Does eyelash adhesive come with lash order?

At this time we do not supply eyelash glue with our lashes but do recommend Duo Adhesive, which can be purchased from most beauty stores.